Before Ordering
1.Where are we located?
Hi! Our Jewelry Makers from Kuching, Malaysia and we have a mailbox at One Utama Shopping Mall, MAILBOXES ETC (LG floor, Old Wing) Suite #208
2.Do you have physical shop?
We are online based business; we do not have any physical store at this moment.
3.How do I proceed my order?
Log onto www.woodiepie.com, select designs you would like to purchase, add to cart, checkout the purchase - make payment via credit card or online transfer- get your order ID (for example: #1000XXXXX) - post/ drop off your inclusions - wait for the process 4-8 weeks - got the notification via email once your order is ready to send out.
4.Is it fresh breastmilk is requested?
Nope! Spoilt, left over or expired breastmilk are accepted. It doesn’t affect the outcome of jewellery.
5. Can I provide my inclusions (breast milk, hair curl, baby umbilical cord, milk tooth) without placing any order?
Yes! However, you have to place order for breastmilk storage thru our website and order has to be placed within 6 months. (No returning if you refuse to place any orders)
6. What is lead time per order? / How long does it take to process my order?
For Malaysia orders, our lead time is 4-10 weeks from the date we received your inclusions (with condition payment has been made)
For International orders, our lead time is 4-12 weeks from the date we received your inclusions (with condition payment has been made)
*excluding delivery lead time
*Start calculating from the date of payment instead of breastmilk arrival date (if there is no payment made in prior)
7.Can I combine purchase with my friends in one order?
Nope! We will not allow combine orders like we did before to ensure we can match the correct breastmilk received to the order. We only place order for individual breastmilk in one order (unless you want to mix 2 mothers breastmilk in one breastmilk stone then you can make the order with 2 mothers breastmilk). To reduce the misinterpretation or miscommunication, we only can make different person in different orders to reduce the mismatch of breastmilk received and orders.
6.I’m mom-to-be. Can I order first and send my inclusions at much later date?
Absolutely Yes! You can order to secure promotion or discount. There is 12 months time frame to deliver your inclusions. (Do remember to put an remark when checkout the items)
7. Are Charms fit to Pandora Bracelet?
Yes! all charms are able to fit Pandora Bracelet
8.How do I send my inclusions?
Please refer to HERE
9. Can I drop off instead of posting?
Yes! You may drop off your inclusions to our mailbox at One Utama Shopping Mall, MAILBOXES ETC (Attention to : Woodie Pie, Suite #208)
10. Can I order pick up service deliver my inclusions to your mailbox?
Yes! Make sure send out your breastmilk in room temperature. (you may order grab deliver, mr speedy, lalamove or any other pick up services) to:
MAIL BOXES ETC
Attention: Woodie Pie (Suite #208)
Lot LG 109B, One Utama Shopping Centre,
No.1, Lebuh Bandar Utama, 47800 Petaling Jaya
Contact No: +603 - 77371808 / (alternate) 017- 8202843
Tips for rider to find this place: One Utama (Old Wing , LG floor, Food street area, just right beside ATM machine)
9. How we manage your inclusions once we received?
We will double check your order number, name and the items ordered compared with your order in our system. We will label your details on the container (we added your milk in container from package). You can be sure the breastmilk jewelry you receive is absolutely made using your own milk.
10. How Much is typically required to create jewelry?
Breastmilk
30ml for 1 -3 pieces. Minimum 10ml for small pieces such as an earring. Recommend send us 30ml for 1st purchase. We will keep the left over for any future purchases or any failure and we need to redo the jewelry.
Umbilical Cord
Depending on size of the stump, usually ¼ to half of a dried umbilical stump for small to medium pieces & a whole stump for larger pieces
Hair
Minimum 2cm and we can combine hair from more than one person
Sand
1 teaspoon
Flowers
Approximately 10 petals