Last Updated: 15 October 2023
At our Breastmilk Jewelry Website, we are dedicated to providing high-quality products and exceptional customer service. We understand that, on rare occasions, you may need to request a refund. This Refund Policy outlines the circumstances under which refunds are granted and the process to request a refund.
1. Eligibility for Refund
Refunds will only be considered in the following circumstances:
1.1. Defective Products: If you receive a breastmilk jewelry product that is seriously damaged, faulty, or not as described, you are eligible for a full refund.
1.2. Non-Delivery: If your order is not delivered to the provided shipping address, and it is determined that the issue is not due to an error on your part (e.g., incorrect address provided), you are eligible for a full refund.
2. Refund Process
To request a refund, follow these steps:
2.1. Contact Us: Please contact our customer support team as soon as you identify an issue that makes you eligible for a refund. You can reach out to us through email@example.com
2.2. Provide Details: When you contact us, please provide your order number, a clear description of the issue, and any relevant photographs or evidence.
2.3. Verification: We will review your request and verify the issue. This may include requesting additional information or photographs to assess the problem.
2.4. Refund or Replacement: If your request is approved, we will offer you the choice of a refund or a replacement of the product, as applicable.
3. Timeframe for Refunds
The timeframe for processing refunds may vary depending on the circumstances:
3.1. Defective Products: Refunds for defective products will be processed within [30 working days] of the issue being verified.
3.2. Non-Delivery: Refunds for non-delivery will be processed within [X days] of confirmation that the product was not delivered.
4. Refund Method
Refunds will be issued using the same payment method you used for your original purchase. If a refund is not possible via the original payment method, we will work with you to find an alternative method.
5. Unacceptable Circumstances for Refund
Refunds will not be granted in the following circumstances:
5.1. Change of Mind: We do not offer refunds for change-of-mind or personal preference.
5.2. Errors in Personalization: As our breastmilk jewelry is personalized with your breastmilk, we do not offer refunds for errors in personalization details provided by you.
6. Contact Us
If you have any questions or concerns regarding our Refund Policy or any refund requests, please contact us at firstname.lastname@example.org
We are committed to providing you with beautiful and meaningful breastmilk jewelry, and we stand by the quality of our products. If you experience any issues that make you eligible for a refund, please don't hesitate to reach out, and we will work diligently to resolve the matter to your satisfaction.
Thank you for choosing Woodiepie.